Service Request Ticket - # 79742

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2022 03:13 PM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210813[Edit Inv] (opens in a new window) Bldg/Room RWEC 161
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700U1 Location Kathryn Morgan

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:8A:31


Wireless NIC D4:54:8B:AB:54:91


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Oct 12, 2022 10:43 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 12, 2022 10:43 AM
Task reassigned to Jacob Limas.
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Jacob Limas Oct 12, 2022 10:43 AM
Me and Justin set everything up for them
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Michael Volkmann Oct 11, 2022 01:17 PM
****This is an incoming email****
Hello,

Yes, that works great. I will not be on 
campus, but her office mate will be and she 
can help show you her space. Tracie Wicks will 
be your contact. 

Thanks,
Ambre 
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Michael Volkmann Oct 11, 2022 01:03 PM
****This is an outgoing email****
Hi Ambre,

We have the setup ready for Dorothy Grant. Would 
tomorrow (10/12) at 10am be a good time to set 
everything up in her space?

Thanks,
Michael Volkmann
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Public
Jose Angulo Oct 04, 2022 10:16 AM
on rack ready to be delivered
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Jose Angulo Oct 04, 2022 10:04 AM
****This is an email****
Hello,

Wonderful, thank you for the update. Here are the 
answers to your questions:
We do not need additional software installed
The username for admin rights is: grantd
Building/room location is: Admin. 205A
The new staff member who this will be going to 
will officially begin on October 18th. However, we 
would love to have her space set up prior to her 
arrival. The office will be open this week and the 
best times to schedule a time to deliver will be 
between 9am - 2pm. 
Please let me know if you have any questions. 
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Jose Angulo Oct 04, 2022 10:03 AM
placing on rack 
added dorothy grant as admin
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Jose Angulo Oct 04, 2022 09:56 AM
****Outgoing email*****
Hi Ambre,

I need some additional information regarding 
service request #79742

Description: Set up 20210813[Edit Inv]

Your Dell laptop, doc, and monitor are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.



Some additional questions for your setup and to 
update inventory:

Do you need any additional software?

Can I have the usernames of users you’d like as 
admin?

Can I have the building and room number of where 
it's going?

Lastly, what is your availability for the next few 
business days?


Thank you and have a wonderful day,

Jose Angulo

UCS Technician
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Joanie Kinnaman Sep 29, 2022 11:23 AM
inv#2022-0254
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Jose Angulo Sep 29, 2022 09:44 AM
updating on workbench
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Alix Karkanen Sep 28, 2022 03:13 PM
laptop 20210813[Edit Inv]
doc 20210625[Edit Inv]
mon 20210991[Edit Inv]

for Dorothy Grant
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