Service Request Ticket - # 79744

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2022 03:38 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190144[Edit Inv] (opens in a new window) Bldg/Room NS 215
Service Tag 216Z3Y2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 216Z3Y2 Location NS215 Smart Classroom Instructor Upgrade

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:5A:71:A2

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Sep 29, 2022 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Sep 29, 2022 10:01 AM 
Installed arcGIS and set up the server information. The "anything you do wont be saved" 
error was a corrupt profile issue probably from improperly deleting profiles from the 
computer. Deleting the registry .bak files for those affected accounts fixed it.
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Michael Volkmann Sep 29, 2022 08:33 AM 
Task reassigned to Michael Volkmann.
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Sam Sevugan Sep 29, 2022 08:30 AM 
Also Beeb requests for a tech to let him know when 
they are working on it.
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Sam Sevugan Sep 29, 2022 08:29 AM 
There are classes scheduled in NS 215 that will 
make the room unavailable, they are from 10am - 
12pm, 2pm- 4pm, and 4pm-6pm. 

They need ArcGIS for the 4pm class.
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Sam Sevugan Sep 28, 2022 03:38 PM 
Beeb called and reported that some software was 
missing on the instructor station but the one that 
needs to be installed the most is ArcGIS. 

He also reports that another computer in 20210510[Edit Inv] 
is getting this error every time someone logs in: 
"Can't access account anything you do won't be 
saved". He does not know why it keeps popping up 
but it is in NS 216.
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