Service Request Ticket - # 79746

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2022 08:00 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181475[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag BTKZDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTKZDX2 Location 2 wks - 2/13/24, ASWOU VP / President PC

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:65:30

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Oct 04, 2022 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 04, 2022 02:08 PM 
DP cable was unplugged from the second monitor and 
input was improperly set to VGA instead of 
Displayport
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Sam Sevugan Oct 04, 2022 12:41 PM 
Status changed from (5) Completed to (1) Pending
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Sam Sevugan Oct 04, 2022 12:41 PM 
****This is an email****
Afternoon,

Sorry for the late reply, I have certain office 
hours. It seems the monitors were moved 
around/fiddled with, so now the second monitor 
(#20181464) now displays correctly, but the other 
monitor on my desk (#20101225) now no longer 
displays. It says it's missing a VGA cable. Is it 
possible for a tech to come out today, or would 
tomorrow be better?
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Michael Volkmann Sep 29, 2022 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Sep 29, 2022 08:28 AM 
DP cable was plugged in from gpu to motherboard
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Michael Volkmann Sep 29, 2022 08:21 AM 
Task reassigned to Michael Volkmann.
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Sam Sevugan Sep 29, 2022 08:01 AM 
They need a DP cord for sure, but other cords are 
missing they just don't know what or which so might 
have to check it out.
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Sam Sevugan Sep 29, 2022 08:01 AM 
****This is an email****
Thank you for the quick response! The WOU# for the 
monitor is 20181464[Edit Inv]. The PC tower number is 
20181475[Edit Inv]. I am located in room 122 in the Werner 
University Center. I'm not entirely sure what else 
it could be missing, my model differs from my 
colleagues, so far I only see a power cable and a 
USB-B cable plugged in.
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Sam Sevugan Sep 29, 2022 08:00 AM 
Contact Info: Pal Aranda Tule, aswoustate@mail.wou.edu
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Sam Sevugan Sep 29, 2022 08:00 AM 
****This is an email****
I have noticed that my second monitor, located in 
the ASWOU office in the far left corner of the 
room, isn't properly set up. It is missing a DB 
cable, among a couple of other connections. I'd 
like to request some help getting that fixed and 
set up.

Do you need any additional information from me? 
Such as the serial number of the monitor and or 
PC?
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