Service Request Ticket - # 79749

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2022 09:46 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210590[Edit Inv] (opens in a new window) Bldg/Room RWEC 139
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00IP Location Kathy Heide

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8F:34


Wireless NIC DC:21:48:28:52:AD

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Sep 29, 2022 10:29 AM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Sep 29, 2022 10:29 AM 
Task reassigned to Jose Angulo.
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Jose Angulo Sep 29, 2022 10:29 AM 
I removed the device and readded it seems to fix the 
issue. I told her she could get back to us if the 
issue continues, last resort they have extra wired 
mice in storage
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Laurie McCoy Sep 29, 2022 09:47 AM 
****This is an email****
Hello,
Yes, I tried this before I emailed you and it had 
no effect.
Kathy
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Laurie McCoy Sep 29, 2022 09:46 AM 
****This is an email****
Hello,

We recommend changing out your battery and seeing 
if that does the trick!

Best,
Lourdes
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Laurie McCoy Sep 29, 2022 09:46 AM 
****This is an email****
Hi,
I've been having trouble with my mouse lagging or 
jumping and it is getting worse.
WOU# 20210590[Edit Inv]
Thank you,
Kathy
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