Service Request Ticket

Service Request Information

CONTACT	Name	Karaman, Ana	Date	Oct 03, 2022 10:25 AM
	Department	VP Finance & Administration	Phone	88137
	Location		Email	karamana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211233 (opens in a new window)	Bldg/Room	AD 308
	Service Tag	GZY5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	GZY5FL3	Location	Rachel Spada
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:C2:DE
	Wireless NIC	60:A5:E2:8D:6C:D3

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 04, 2022 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 04, 2022 02:47 PM	Setup is done	Add Attachment
Joanie Kinnaman	Oct 04, 2022 11:10 AM	inv#2022-0269	Add Attachment
Joanie Kinnaman	Oct 04, 2022 11:01 AM	Monitor 20210539 Laptop 20211233	Add Attachment
Monica Valencia	Oct 03, 2022 04:07 PM	Laptop is imaged and has admin rights. Have a headset, keyboard, and mouse for them on my desk.	Add Attachment
Moshe Martinez	Oct 03, 2022 03:45 PM	Task reassigned to Monica Valencia.	Add Attachment
Moshe Martinez	Oct 03, 2022 02:04 PM	Task reassigned to Moshe Martinez.	Add Attachment
Joanie Kinnaman	Oct 03, 2022 01:06 PM	replacing W#20190232	Add Attachment
Nathan Sauer	Oct 03, 2022 10:26 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Nathan Sauer	Oct 03, 2022 10:25 AM	Please assign her a new laptop, monitor, and dock.	Add Attachment