Service Request Ticket - # 79765

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2022 10:55 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211235[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag HZY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. HZY5FL3 Location Briana Navarette

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C2:DC


Wireless NIC 60:A5:E2:8D:6D:32

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 24, 2022 10:27 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 24, 2022 10:26 AM 
Brought back laptop on 10-20-2022
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Monica Valencia Oct 10, 2022 01:55 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Oct 10, 2022 01:55 PM 
**Email from Briana** 
I will be back next week and I can drop it off. The W#20200320[Edit Inv]

Thank you,
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Monica Valencia Oct 10, 2022 11:10 AM 
Emailed June and Briana to get the laptop she is currently using turned in to UCS
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Monica Valencia Oct 10, 2022 11:06 AM 
Task reassigned to Michael Volkmann.
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Monica Valencia Oct 10, 2022 11:06 AM 
Need to get laptop back from user
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Monica Valencia Oct 10, 2022 11:06 AM 
Status changed from (5) Completed to (1) Pending
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Monica Valencia Oct 06, 2022 11:22 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 06, 2022 11:22 AM 
Computer setup
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Monica Valencia Oct 04, 2022 10:21 AM 
Emailed June
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Monica Valencia Oct 03, 2022 04:08 PM 
Imaging on the work counter
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Joanie Kinnaman Oct 03, 2022 12:55 PM 
inv#2022-0267
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Joanie Kinnaman Oct 03, 2022 12:12 PM 
Nonitor 20210555[Edit Inv]
dock 20210859[Edit Inv]
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Monica Valencia Oct 03, 2022 12:00 PM 
Laptop 20211235[Edit Inv]
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Nathan Sauer Oct 03, 2022 10:55 AM 
Please contact June McMillan at 88197 for delivery 
scheduling.
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