Service Request Ticket - # 79767

Service Request Ticket - # 79767

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Service Request Information

CONTACT	Name	Kaye Hays, Susan	Date	Oct 03, 2022 01:45 PM
	Department	Registrar’s Office	Phone	88184
	Location		Email	hayss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180489 (opens in a new window)	Bldg/Room	CDC 101A
	Service Tag	1CXMCS2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	1CXMCS2	Location	Tammys Secondary Desktop Work Station
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:8D:22:8C

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Nov 10, 2022 08:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Oct 21, 2022 02:20 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Oct 20, 2022 12:00 PM	download dymo connect software and only worked for UCSadmin and not for Susan's account even when redownloading it from her account.	Add Attachment
Jose Angulo	Oct 20, 2022 08:04 AM	emailed for new availability	Add Attachment
Jose Angulo	Oct 18, 2022 11:12 AM	Task reassigned to UCS Tech.	Add Attachment
Jose Angulo	Oct 18, 2022 11:12 AM	went in at 11 but was in a meeting	Add Attachment
Jose Angulo	Oct 14, 2022 01:16 PM	****This is an email*** Hi, I am out of the office Friday 10/14 & Monday 10/17. Any day after that is good. We are open 8-5 pm, closed 12-1 for lunch.	Add Attachment
Lauryn Aronson	Oct 13, 2022 12:19 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Oct 13, 2022 11:46 AM	**This is an outgoing email** Hi Susan, I need some additional information regarding service request #79767 Description: set up a DYMO Labelwrite 450 turbo on a desktop I can help you set this up. Are you available tomorrow afternoon, 10/14? If not, what other days and time you are available? Thanks, Jose UCS Tech	Add Attachment Public
Lourdes Salazar	Oct 11, 2022 11:02 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Oct 11, 2022 11:02 AM	sent an email again requesting someone to take a look.	Add Attachment
Lourdes Salazar	Oct 03, 2022 01:45 PM	Admin room 104 - Registrar's Office.	Add Attachment
Lourdes Salazar	Oct 03, 2022 01:45 PM	**This is an email** Hi! Do you have a student work available to set up a DYMO Labelwrite 450 turbo on a desktop?	Add Attachment