Service Request Ticket - # 79768

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2022 02:20 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180322[Edit Inv] (opens in a new window) Bldg/Room WUC 111
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA680994 Location WUC Lab 2 Printer( replaces W#20130057)

Model C600/DNM Hostname lab-wuclab2/lab-wuclabcolor2
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.118.26 Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:49:8D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 11, 2022 02:05 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 11, 2022 02:05 PM 
Replacement part was put in. Printer is now working
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Monica Valencia Oct 03, 2022 04:08 PM 
Task reassigned to Monica Valencia.
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Oneil Miguel Oct 03, 2022 02:46 PM 
Went over and checked it out. Removed all the trays and the back compartment, but could not see any visible paper. The jam might be further inside.
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Lourdes Salazar Oct 03, 2022 02:20 PM 
WUC downstairs computer lab room 111. Name: LAB wuc 
color, printer is saying "printer jammed" The 
student tried opening it and closing it and it 
didnt work
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