Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Oct 05, 2022 10:40 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190536 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3TSP1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	3TSP1Z2	Location	Tech shelves--Box #21
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; UPGRADE [Camtasia v9.1/Snagit 2018 Education VISA2017007626(June2018)] TO Camtasia Education Version 19 Upgrade with 1 yr maint VISA2019010872 MAR2020 Order#11942 UPGRADE-ABLE to Camtasia 2020 MAINT#S231232 MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019010960 APR2020 order11962;
	Wired NIC	98:E7:43:67:A5:55
	Wireless NIC	50:EB:71:E4:C6:D1
	Bluetooth NIC	50:EB:71:E4:C6:D5

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 28, 2022 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 14, 2022 01:55 PM	I left a voice message on 11/13.	Add Attachment
Monica Valencia	Oct 11, 2022 01:43 PM	Task reassigned to John Rushing.	Add Attachment
Monica Valencia	Oct 06, 2022 12:04 PM	Task reassigned to Monica Valencia.	Add Attachment
Jose Angulo	Oct 06, 2022 11:47 AM	It seems to be pulling wrong printer driver. I tried removing the printer and adding it, updates, and restarting printer spooler. Urgently needs double sided color printing.	Add Attachment
Jose Angulo	Oct 06, 2022 09:54 AM	Messaged her to help at 11am 10/6	Add Attachment
Laurie McCoy	Oct 05, 2022 11:14 AM	**This is an email** Hi Maizie, Yes, that would be fine. Tomorrow after 11 am would work. I might be still in the NS building post-teaching at 11, so if someone is coming right at 11, could you call me or text my cell (541-760- 1866)? Thank you! Amy	Add Attachment
Laurie McCoy	Oct 05, 2022 10:40 AM	**This is an email** Hello UCS, I am in DFSC 118 using WOU laptop 20190536. I primarily use DSC-Elements printer. I always used to be able to print double sided, but now seems to have lost that functionality and only give me the option to print manually on 2 sides. Please advise on how I can fix this on my end and/or can I have someone from your office come here and fix it? Thank you! Amy	Add Attachment