Service Request Ticket - # 79780

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2022 01:50 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171001[Edit Inv] (opens in a new window) Bldg/Room RWEC 262
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WT1CCJ1G9 Location Student worker

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 78:7B:8A:DA:55:27


Bluetooth NIC 14:20:5E:05:18:5B


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Jose Angulo Oct 27, 2022 11:53 AM
Task reassigned to Jose Angulo.
Add Attachment
Jose Angulo Oct 27, 2022 11:53 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jose Angulo Oct 27, 2022 11:53 AM
all done.
Add Attachment
Jose Angulo Oct 27, 2022 11:03 AM
***this is an email***
Yes! I am having no issues, thank you so much!
Add Attachment
Jose Angulo Oct 27, 2022 11:02 AM
Task reassigned to UCS Tech.
Add Attachment
Jose Angulo Oct 25, 2022 12:11 PM
She wasnt there when i went but the Education Office 
showed me which computer was hers. Going to email 
her to try print again
Add Attachment
Jose Angulo Oct 25, 2022 12:10 PM
added copier drivers from self service
added both Threesisters-ED-Downstairs and 
Threesisters-ED-Copier with 
Konica Minolta 554e PS

macos on high sierra
sophos was not working
user account was not made yet to make admin
Add Attachment
Lourdes Salazar Oct 24, 2022 01:39 PM
Rhyan Shultis
 is available around 11 tomorrow. 
Add Attachment
Monica Valencia Oct 20, 2022 08:27 AM
Task reassigned to Jose Angulo.
Add Attachment
Jose Angulo Oct 11, 2022 08:15 AM
****This is an email***
I will be available each day next week roughly mid 
morning!
Add Attachment
Jose Angulo Oct 06, 2022 09:50 AM
emailed rhyan to help her out today
Add Attachment
Sam Sevugan Oct 05, 2022 01:59 PM
****This is an email****
I do not believe I have admin rights. This week I 
am fairly available from mid-mornings to 
afternoons. I am located in the GA office of the 
RWEc.
Rhyan
Add Attachment
Sam Sevugan Oct 05, 2022 01:51 PM
Monica says they might just need admin rights 
Add Attachment
Sam Sevugan Oct 05, 2022 01:50 PM
****This is an email****
It appears that this computer doesn't allow me to 
print to those copiers. There is only one that 
pops up to seemingly allow me to print to it; but 
when I tried to do that or add another printer 
from the list, it asks me for a group log in that 
seems restricted. How do I find the mac's wou# so 
I can get that to you?
Add Attachment
Sam Sevugan Oct 05, 2022 01:50 PM
Contact Info: Rhyan Shultis, shultisr@mail.wou.edu
Add Attachment
Public
Sam Sevugan Oct 05, 2022 01:50 PM
We have a GA (Rhyan Shultis/V00367544) who needs 
to be able to print to the RWEC copy/printers; ED-
Copier on ThreeSisters & ED-Downstairscopier on 
ThreeSisters.

Please know that Rhyan has her copy code entered 
into our machines. She is currently working on a 
Mac computer in RWEC 262.

I have included Rhyan in this email thread. Please 
reply to all.
Add Attachment