Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Oct 05, 2022 04:56 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211237 (opens in a new window)	Bldg/Room	TODD
	Service Tag	4YY5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	4YY5FL3	Location
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:C3:10
	Wireless NIC	60:A5:E2:8D:AF:9A

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ssevugan20@wou.edu	88925

Entered by	Date	Memo
Sam Sevugan			Email Public
Entered by	Date	Memo
Sam Sevugan	Oct 14, 2022 02:26 PM	Task reassigned to Sam Sevungan.	Add Attachment
Sam Sevugan	Oct 14, 2022 02:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Oct 14, 2022 02:18 PM	Jazming stopped by and picked up laptop for Kendra Selle	Add Attachment
Michael Volkmann	Oct 12, 2022 01:33 PM	**This is an outgoing email** Hi Kendra, We have your laptop ready to go for you. Just wanted to know if you had any special requests for software you wanted pre-installed on it, and if you wanted to pick it up from UCS or had an office on campus you would like us to deliver it to? Thanks, Michael	Add Attachment
Michael Volkmann	Oct 12, 2022 11:25 AM	imaged, updated, and admin added for Kendra Selle. Ready to be delivered.	Add Attachment
Monica Valencia	Oct 06, 2022 09:05 AM	Task reassigned to New Equip. Setup.	Add Attachment
Joanie Kinnaman	Oct 05, 2022 05:00 PM	INV# 2022-0284	Add Attachment