Service Request Ticket - # 79785

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2022 09:49 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211238[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag GWY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. GWY5FL3 Location Stephanie Dixon

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C2:7C


Wireless NIC 60:A5:E2:8A:58:8B

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Laurie McCoy Oct 24, 2022 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Laurie McCoy Oct 24, 2022 09:47 AM 
Loaner was returned, putting in the 2 weeks spot
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Michael Volkmann Oct 24, 2022 08:08 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Oct 12, 2022 01:31 PM 
****This is an outgoing email****

Hi Stephanie,

We have your laptop ready to go for you. Just wanted to know if 
you had any special requests for software you wanted pre-installed 
on it, and if you wanted to pick it up from UCS or had an office 
on campus you would like us to deliver it to?

Thanks,
Michael
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Michael Volkmann Oct 12, 2022 11:25 AM 
imaged, updated, and admin added for Stephanie 
Dixon. Ready to be delivered.
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Jose Angulo Oct 06, 2022 09:55 AM 
Task reassigned to New Equip. Setup.
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