Service Request Ticket - # 79791

Service Request Ticket - # 79791

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Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Oct 06, 2022 12:54 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150783 (opens in a new window)	Bldg/Room	RWEC 222
	Service Tag		Description	Apple MacBook Air -13-inch #Z0TB
	Serial No.	C1MRW4AVH3QK	Location	Bilingual MAC laptop, Maria Dantas-Whitney
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2016 for MAC and above XXXX2015004715; ScreenFlow 7 full license VISA2017007282 MARCH2018; ATLAS.ti v8.4 MAC/WIN Ed Single User VISA2018008831 -Also on W#20140674 MAC laptop for her use only MAR2019 SR#71595 ;
	Wireless NIC	98:01:A7:CA:55:29
	Bluetooth NIC	98:01:A7:CA:55:2A

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Oct 11, 2022 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Oct 11, 2022 11:35 AM	resolved	Add Attachment
Jose Angulo	Oct 11, 2022 08:34 AM	Task reassigned to Jose Angulo.	Add Attachment
Lourdes Salazar	Oct 11, 2022 08:29 AM	Yes, I can do it at 11am! Thanks! My office is RWEC 222	Add Attachment
Lourdes Salazar	Oct 11, 2022 08:10 AM	**This is an email** Hello Maria, Unfortunately we won't have a tech available at 10 to help you get connected to your printers. Can you do 11? Or is there another time that works better? Our tech will be busy at 10 but can assist shortly after that. Best, Lourdes	Add Attachment
Lourdes Salazar	Oct 11, 2022 08:08 AM	Jose isn't available at 10 to do this task.	Add Attachment
Jose Angulo	Oct 11, 2022 08:03 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:00 PM	Task reassigned to Jose Angulo.	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:00 PM	Can you please do this tomorrow Jose?	Add Attachment
Laurie McCoy	Oct 06, 2022 12:55 PM	**This is an email** The best day for me would be Tuesday, Oct 11 around 10am. Would this work for you? Thanks! Maria	Add Attachment
Laurie McCoy	Oct 06, 2022 12:54 PM	**This is an email** Hi Lourdes, Thanks for reaching out, and sorry for my delay in responding! The beginning of the term has been a bit hectic with classes and projects :) Here's the information you requested: WOU number on your computer: 20150783 your office number: RWEC 222 name of the printers you are trying to connect to: KRUSTY ED KRUSTY ED Downstairs Copier Thank you!! Maria	Add Attachment