Service Request Ticket

Service Request Information

CONTACT	Name	Troyer, Robert	Date	Oct 07, 2022 09:14 AM
	Department	Humanities Division	Phone	89123
	Location		Email	troyerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180204 (opens in a new window)	Bldg/Room	NS 016
	Service Tag	75Z4HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	75Z4HQ2	Location	Smart Classroom Instructor Station UPG TBA
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:B0:FD

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Oct 07, 2022 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Oct 07, 2022 03:04 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Oct 07, 2022 03:04 PM	zoom is installed on NS 016.	Add Attachment
Laurie McCoy	Oct 07, 2022 09:14 AM	**This is an email** Can someone please install Zoom on the pc in NS 016? I moved one of my classes to that room specifically so that I have a room with a camera and mic, but then found that zoom is not on the PC. Also, here's a general comment-request. It seems that on a lot of the smartroom teacher stations the whole Adobe suite automatically opens when we logon and this takes a lot of time to start up and opens extra windows that open as it's loading/updating and (I know this is kind of a minor thing) but when we are getting ready for class and students are coming in with questions and everything else, this slows everything down and is distracting. Can you standardize it across stations so that it does not automatically open when we log on? Thank you, Rob	Add Attachment