Service Request Ticket - # 79794

Service Request Information

CONTACT Name Ryden, Kacie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2022 09:34 AM
Department Registrar’s Office Phone 88506
Location Email rydenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20220699[Edit Inv] (opens in a new window) Bldg/Room TODD 106
Service Tag Description Owl Labs Meeting Owl 3 360' 1080p Smart Video Conference Camera
Serial No. M3FN19224024 Location stored in TODD 325 for use in Todd 106
TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 26, 2022 09:01 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 26, 2022 09:01 AM 
**Email**
I just checked with our division chair, and he said that it was functioning great! Woo-hoo!!

Kacie
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Monica Valencia Oct 24, 2022 10:29 AM 
Emailed to see if issues are resolved or if still experiencing issues
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Monica Valencia Oct 12, 2022 11:20 AM 
The owl seems to be working now. It seems like it needed updates for it to work.
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Monica Valencia Oct 12, 2022 11:17 AM 
Task reassigned to Monica Valencia.
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Lauryn Aronson Oct 11, 2022 02:07 PM 
****email****

Hello again,

I forgot to include the ID number for the PsychPAC 
printer: 20171002[Edit Inv].

Kacie
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Lauryn Aronson Oct 11, 2022 02:06 PM 
****email****

Hello!

Here are the WOU ID numbers for the equipment 
involved with this request:

Tamina's Mac: 20161075[Edit Inv]
Color Printer (PSY-Color): 20170588[Edit Inv]
Psych Printer (PY-Psych): 20071024[Edit Inv]

Please let me know if you need anything else!
Kacie
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Laurie McCoy Oct 07, 2022 09:34 AM 
User said the issue isn't urgent, just needs it looked at within the next week or two.
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Laurie McCoy Oct 07, 2022 09:34 AM 
****This is an email****
Hello!

I called earlier about the Behavioral Sciences Division's new OWL and how it only works as a camera, speaker, and microphone sometimes. The ID number is 20220699[Edit Inv].

Thank you!
Kacie Ryden
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