Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Oct 07, 2022 12:09 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140123 (opens in a new window)	Bldg/Room	HL 124
	Service Tag	9G3TS12	Description	Dell Wyse P25 Zero Client with 32MB Flash/512MB
	Serial No.	9G3TS12	Location	HL 124 1st Floor NW, Science Tutor Station
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CD:E6:C1

TECHS	Submitted by	Oneil Miguel	Contact	omagno20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 12, 2022 07:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jenna Bauman	Oct 10, 2022 05:19 PM	Dave and I took a look at the certificates. There was an issue with one of them, so we fixed it. I walked over to the device at the Library and took a look at it, and verified it's fixed now. I could log into it, get on the web, etc.	Add Attachment
Jacob Limas	Oct 10, 2022 11:48 AM	There was still an issue, so I sent the error to Jenna	Add Attachment
Jacob Limas	Oct 07, 2022 04:52 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Oct 07, 2022 04:52 PM	I'll check it on Monday	Add Attachment
Jenna Bauman	Oct 07, 2022 04:50 PM	Dave saw that this device was not a member of a group in Teradici. We added it to the appropriate group and rebooted the device. It should be resolved now, though it needs to be checked to make sure.	Add Attachment
Justin Cope	Oct 07, 2022 02:47 PM	talked to Jenna about it and she said she would take a look at it	Add Attachment
Justin Cope	Oct 07, 2022 12:29 PM	it was not a simple unplug unfortunately going to talk to Dave or Jenna after lunch	Add Attachment
Oneil Miguel	Oct 07, 2022 12:09 PM	VDI station for Science tutoring students in HL 124 has connection error on the screen. Hopefully its a simple unplug and plug fix.	Add Attachment