Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 07, 2022 12:21 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20210236 (opens in a new window)	Bldg/Room	ITC 104
	Service Tag		Description	Apple Mac mini #Z12P
	Serial No.	SH2WG90NEQ6P0	Location
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wired NIC	14:98:77:5F:1E:FE
	Wireless NIC	14:98:77:52:5F:C4
	Bluetooth NIC	14:98:77:46:FA:D4

TECHS	Submitted by	Oneil Miguel	Contact	omagno20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Nov 14, 2022 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Nov 14, 2022 09:51 AM	This student has never gotten back to me so im going to assume its fixed	Add Attachment
Justin Cope	Oct 10, 2022 11:14 AM	**This is an email** Thanks, I am a bio major and I believe all my classmates are media related majors so maybe there is something there Trevor	Add Attachment
Justin Cope	Oct 10, 2022 11:14 AM	**This is an email** That is wierd one of my bosses an I checked ours and that option was disabled as well so maybe there is a different prosses for art students. I'll ask around a bit more and see what I can find out. Thanks, Justin	Add Attachment
Justin Cope	Oct 10, 2022 11:13 AM	**This is an email** Hey Justin, Little confused, I am the only one of my classmates that has this problem. They are all able to save to the cloud through adobe photoshop and whatnot. Is Western not having cloud for photoshop a new change for this year? I am a transfer student so maybe if this just got changed I missed the cutoff?	Add Attachment
Justin Cope	Oct 10, 2022 11:13 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Justin Cope	Oct 10, 2022 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Oct 10, 2022 10:41 AM	so we dont have cloud syncing so this isn't a problem. Contacted Trevor and told him about it	Add Attachment
Justin Cope	Oct 07, 2022 03:41 PM	ITC 104	Add Attachment
Justin Cope	Oct 07, 2022 03:41 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Oct 07, 2022 03:18 PM	checked it out creative cloud works for me i think that they may have used @mail.wou.edu instead of @wou.edu sent them an email to make sure	Add Attachment
Oneil Miguel	Oct 07, 2022 12:21 PM	Trevor Thomson, ITC 004	Add Attachment
Oneil Miguel	Oct 07, 2022 12:21 PM	Creative cloud file syncing disabled, contact IT admin error on 20210236. Probably needs to use CC cleaner and reinstall adobe.	Add Attachment