Service Request Ticket

Service Request Information

CONTACT	Name	Fisher, Bryan	Date	Oct 07, 2022 04:56 PM
	Department	Athletics	Phone	89302
	Location		Email	fisherb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210811 (opens in a new window)	Bldg/Room	NPE 219
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TG	Location	UNASSIGNED WAITING ON STAFF - GIVEN TO ALEXIS
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:89:EB
	Wireless NIC	D4:54:8B:AD:3D:8D

TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Oct 10, 2022 03:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Oct 10, 2022 03:01 PM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Oct 10, 2022 03:01 PM	had to uninstall the driver and restart the spooler and then reconnect the printers	Add Attachment
Lourdes Salazar	Oct 10, 2022 12:43 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jose Angulo	Oct 07, 2022 04:58 PM	*This is an email* The computer number is 20210811. I am in NPE office 209 and I will be around today until 2 pm or will be here from 11 till 3 on Monday.	Add Attachment
Jose Angulo	Oct 07, 2022 04:57 PM	*This is an email** I've tried readding printers and restarting computer	Add Attachment BryanFisherErrormessage.jpg
Jose Angulo	Oct 07, 2022 04:56 PM	*This is an email* Both ATH-Hallway and PE-Athlete will not allow me to print.	Add Attachment
Jose Angulo	Oct 07, 2022 04:56 PM	*This is an email* My computer in NPE will not print to either printer in the building. It says the server is offline. How can I fix this?	Add Attachment