Service Request Ticket - # 79810

Service Request Ticket - # 79810

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Oct 10, 2022 09:13 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180326 (opens in a new window)	Bldg/Room	HL Reference Desk
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA681050	Location	HL REF 2 Lab Printer( replaces W#20130045)
	Model	C600/DNM	Hostname	hlref2.wou.edu
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.44	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:47:74

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 12, 2023 09:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 10, 2023 08:45 AM	Part arrived yesterday. Technician is scheduled to come today	Add Attachment
Monica Valencia	Jan 06, 2023 10:26 AM	Escalation Ticket# IJ714749	Add Attachment
Monica Valencia	Jan 05, 2023 01:39 PM	Temporarily fixed the back door. Printer is now functional but sill waiting to get the part replaced	Add Attachment
Monica Valencia	Nov 17, 2022 11:20 AM	Part is still backordered	Add Attachment
Monica Valencia	Oct 26, 2022 09:22 AM	Rear door is backordered	Add Attachment
Monica Valencia	Oct 13, 2022 11:27 AM	Wrong part came. Waiting to receive the rear door so that it can be replaced	Add Attachment
Monica Valencia	Oct 10, 2022 09:19 AM	Ticket# IG434563	Add Attachment
Monica Valencia	Oct 10, 2022 09:13 AM	Printer gets stuck when printing doubled sided. It needs a replacement back door since it is broken.	Add Attachment