Service Request Ticket - # 79812

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2022 11:14 AM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210806[Edit Inv] (opens in a new window) Bldg/Room WEL 221G
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700U0 Location Daniel Rich

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:C0:17


Wireless NIC D4:54:8B:AB:62:B0

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Oct 24, 2022 03:56 PM 
Printers connected but WH-MissSwenson is very slow when trying to connect to it or access the controls. It could potentially fail again but I told Alejandro to try to use BU-Copier or WH-WestHouse instead.
 Add Attachment
Lourdes Salazar Oct 24, 2022 03:53 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lourdes Salazar Oct 24, 2022 03:53 PM 
Moshe went out there and fixed this issue!
Add Attachment
Lourdes Salazar Oct 24, 2022 03:53 PM 
Task reassigned to Moshe Martinez.
 Add Attachment
Lourdes Salazar Oct 24, 2022 02:17 PM 
Hey Jose!

I only go to WOU on Mondays and Wednesdays. Pretty 
much anytime after 10 am on either day is good for 
me. So just let me know how we can work this out.

All the best,

Alejandro
 Add Attachment
Sam Sevugan Oct 18, 2022 03:37 PM 
Located @ West 113 available on 10/19 @ 11:30am - 
12pm or 2:30pm to 4pm as he teaches a two hour class 
@ noon.
Add Attachment
Sam Sevugan Oct 18, 2022 03:36 PM 
****This is an email****
Hey Jose!

I’ll be there from 11:30 until around 4ish. I am 
teaching from noon to 2:30 though. I can always 
just leave the computer at west house and anyone 
can come and work on it if this works too 😀

Just let me know what works best.

Alejandro
Add Attachment
Jose Angulo Oct 18, 2022 11:55 AM 
***Incoming Email***
This has not been resolved. I’ll be at WOU 
tomorrow, let me know if we can schedule a service 
request.

All the best,
Add Attachment
Jose Angulo Oct 13, 2022 08:41 AM 
****Outgoing email*****
Hi Alejandro,

We were just following up with you regarding a 
service request that we have for you.  (#79812)

Description: Can't connect to any printers.

We were wondering if this has been resolved for 
you or if we can still be of assistance with this.  
If so, just let us know a few days and times you 
are available, we'll be happy to help.
Add Attachment
Jacob Limas Oct 10, 2022 11:57 AM 
Alejandro isn't available anymore today, so Kathy 
asked if we could email him when he is available
 Add Attachment
Laurie McCoy Oct 10, 2022 11:14 AM 
Kathy is in West 113 with a new employee, Alejandro 
Abarca, and his laptop (#20210806) is not able to 
connect to any printers. The connection won't go 
through at all.
Add Attachment