Service Request Ticket - # 79814

Service Request Ticket - # 79814

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Service Request Information

CONTACT	Name	Ryden, Kacie	Date	Oct 10, 2022 01:06 PM
	Department	Registrar’s Office	Phone	88506
	Location		Email	rydenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171002 (opens in a new window)	Bldg/Room	TODD 339
	Service Tag		Description	Xerox VersaLink B600/DN Monochrome Laser Printer
	Serial No.	S9XA366356	Location	Faculty Staff Printer in Behaviorial Science
	Model	B600/DN	Hostname	py-behavioralscience
	Notes	LED monochrome printer, Duplex/Automatic Two-Sided Printing, Up to 58PPM,Customizable, capacitive 5in color touchscreen, 1.05GHz Dual Core w/ 2GB of memory standard,Standard 700-sheet paper capacity(includes Tray 1 up to 550 sheets and 150-sheet Bypass Tray), Up to 1200x1200 dpi, A4/Legal Maximum Print Size: 8.5 x 14in & Minimum Print Size: 3 x 5in, Recommended Monthly Print Volume: Up to 20,000 pages, Connect via Ethernet 10/100/1000 Base-T & high-speed USB 3.0 Includes: Black Standard Capacity Toner Cartridge &Dimensions (WxDxH): 16.8 x 118.3 x 17.5in.; Weight: 49.2 lb; IP ADDRESS:140.211.116.9	Ink/Toner Refill
	Wired NIC	9C:93:4E:88:3F:38

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 12, 2022 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 12, 2022 11:18 AM	Computer is now connecting to printer. They were trying to connect to the wrong printer	Add Attachment
Monica Valencia	Oct 11, 2022 01:45 PM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:09 PM	not available until tomorrow afternoon	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:07 PM	Office Hours Monday: 8:00am-12:00pm in Todd 325, 12:30pm-4:30pm in Maaske 207 Tuesday: 8:00am-12:00pm in Maaske 207, 12:30pm- 4:30pm in Todd 325 Wednesday 8:00am-12:30pm in Todd 325 Thursday: 8:00am-12:00pm in Maaske 207, 12:30pm- 4:30pm in Todd 325 Friday: 8:00am-4:30pm in Todd 325	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:07 PM	waiting for wou number	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:07 PM	**This is an email** One of the faculty members for Behavioral Sciences noted that the Psychology Peer Advising Center (Todd 339) is having trouble connecting to the printer in their office (please see attached email for more details). Would someone be able to come take a look? Thank you so much! Kacie Ryden	Add Attachment
Lourdes Salazar	Oct 10, 2022 01:06 PM	**This is an email** Hi Kacie, The peers are having a hard time printing to the printer in the PAC (named Behavioral Sciences). I also was unable to print to it. It says the "server is offline". Do you think you could get someone from UCS to come out and take a look at in? Thanks! -Alicia	Add Attachment