Service Request Ticket - # 79816

Service Request Ticket - # 79816

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 10, 2022 02:38 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181090 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	887KDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	887KDW2	Location	SLGFA Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F7:6E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Oct 17, 2022 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Oct 17, 2022 02:03 PM	Computer has been brought back to cottage.	Add Attachment
Oneil Miguel	Oct 13, 2022 03:37 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Oct 13, 2022 02:40 PM	Picked up the PC. Swapping in a new nvme drive as it is under General Fund.	Add Attachment
Sam Sevugan	Oct 13, 2022 10:55 AM	**This is an email** The computer is all ready to go. Nothing important is saved to the desktop itself.	Add Attachment
Jose Angulo	Oct 13, 2022 10:24 AM	*Outgoing email** Hello, Just to let you know, we do have to bring the desktop back to wipe it and reimage it. Also, make sure to add all the files that you want to keep on the H: drive because they will be permanently deleted.	Add Attachment
Lourdes Salazar	Oct 10, 2022 04:28 PM	**This is an email** Hi there, This is Tessa I called earlier about restarting my computer in room 107 of the cottage. If you will be coming in person to do this service I will be in on Monday/ Wednesday from 2 p.m to 6 p.m, and Friday from 9 a.m to 12 p.m. My boss will be in the room next door Monday/Wednesday 10-4, Tuesday/Thursday 9-4. Hope this helps! Best Regards, Tessa Douangaphaivong Program Assistant Smith Fine Arts Series Administrative Office Western Oregon University 503.838.8333	Add Attachment
Lourdes Salazar	Oct 10, 2022 02:46 PM	received approval from andi	Add Attachment
Lourdes Salazar	Oct 10, 2022 02:45 PM	**This is an email** Yes please! - Andi Moring Smith Fine Arts Series Manager Smith Fine Arts Series Western Oregon University (503) 838-9591	Add Attachment
Lourdes Salazar	Oct 10, 2022 02:42 PM	**This is an email** Hello Andi, We got a request from your student worker Tessa douangaphaivong to get computer 20181090 wiped and reimaged. Please make sure nothing is saved onto the desktop as all that information will be wiped. Do we have your approval to do this request? Best, Lourdes sent to moringb@mail.wou.edu	Add Attachment
Lourdes Salazar	Oct 10, 2022 02:38 PM	I have not confirmed with the supervisor if this is good to be wiped but I will send Andi an email now	Add Attachment
Lourdes Salazar	Oct 10, 2022 02:38 PM	Department = smith fine art series. Location is Cottage 107. Student workers Name is Tessa douangaphaivong, 503-838-8333 and Andi Moring is this students supervisor. They would like this computer wiped and reimaged so that it can be faster. This hasn't been wiped since the last three people have used it.	Add Attachment