Service Request Ticket - # 79817

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2022 03:13 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200670[Edit Inv] (opens in a new window) Bldg/Room BELL 231A
Service Tag 4YYG6D3 Description Dell Latitude 5410
Serial No. 4YYG6D3 Location Sharyne Ryals (Departmental laptop)

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:26:CC


Wireless NIC B0:60:88:BF:C3:68


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Oct 17, 2022 10:33 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 17, 2022 10:33 AM
Task reassigned to Jacob Limas.
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Jacob Limas Oct 17, 2022 10:33 AM
Justin and I secured it and got the book scanner to 
scan.
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Jose Angulo Oct 14, 2022 04:33 PM
Priority changed from (3) Priority to (2) High Priority.
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Jose Angulo Oct 14, 2022 04:32 PM
I ran all the updates on the laptop. Just needs to 
be connected to scanner now. 
They need it for class Monday she is available 8- 
4:30 Monday
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Jose Angulo Oct 14, 2022 04:31 PM
Task reassigned to UCS Tech.
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Jose Angulo Oct 14, 2022 01:08 PM
doing request at 2pm
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Jose Angulo Oct 13, 2022 12:21 PM
Task reassigned to Jose Angulo.
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Jose Angulo Oct 13, 2022 11:56 AM
Also on #79763
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Jose Angulo Oct 13, 2022 11:52 AM
****This is an email****
Hi Jose,

Yes, I am here all day tomorrow but do have a 
meeting from 1-2PM.  I did normal updates on the 
laptop a few days ago.  I just don't know anything 
about the book scanner software.
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Jose Angulo Oct 13, 2022 11:38 AM
****This is an outgoing email****
Hi Sharyn,

I need some additional information regarding service 
request #79817

Description: Set up and secure (lock?) laptop and 
book scanner

Updates usually take a few hours to complete. Do you 
have availability tomorrow afternoon to work on 
updating these?


Best,

Jose
UCS Tech


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Lourdes Salazar Oct 10, 2022 03:14 PM
****This is an email****
Hello,

I have created a service request for this! They 
will likely take a look before Monday.

Best,
Lourdes
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Lourdes Salazar Oct 10, 2022 03:13 PM
****This is an email****
Hello,

We have 5 history students that will be working 
with Dr. Jensen on a project this term.  We have a 
PC laptop (20200670) and a book scanner (20191048) 
that need to be set-up and secured in BELL 236.  
The software was installed for the book scanner 
back in 2020, but has not been used since, mostly 
due to the pandemic.

If a technician could come do this next Monday 
10/17 at 4:00 pm when the class meets, then that 
would be ideal.  Otherwise, any time before that 
would be fine.

Thanks,
Sharyne Ryals

Administrative Program Assistant

Social Science Division | BELL 231A

Western Oregon University

ryalss@wou.edu | 503-838-8288

Hours:  M-F 8:00 - 4:30
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