Service Request Ticket

Service Request Information

CONTACT	Name	Hillerich, Adela	Date	Oct 10, 2022 03:45 PM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190190 (opens in a new window)	Bldg/Room	TODD 002A
	Service Tag	3RRYNY2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	3RRYNY2	Location	Shared Custodial Service Computer
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:53:98:6E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Oct 13, 2022 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Oct 13, 2022 09:40 AM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Oct 13, 2022 09:40 AM	Took the computer off the network and put it back on. Should be all good now.	Add Attachment
Lourdes Salazar	Oct 10, 2022 03:45 PM	**This is an email** We have a computer that does not let us login. As we try, this pop on the screen The trust relationship between this workstation and the domain failed. The computer is located in room #002A at Todd Hall basement Custodial Services the computer #20190190. Thanks, -- Adela Hillerich Facilities Services E&G Night Custodial Supervisor Western Oregon University 345 N. Monmouth Ave. Monmouth, OR. 97361 office 503-838-8013 fax 503-838-8528 cell 503-881-9680 hilleria@wou.edu	Add Attachment