Service Request Ticket - # 79822

Service Request Information

CONTACT Name Connolly, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2022 01:12 PM
Department Humanities Division Phone 89495
Location Email connollyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160651[Edit Inv] (opens in a new window) Bldg/Room BELL 302
Service Tag JXW5GC2 Description Dell Latitude E7270 (i5-6300U)
Serial No. JXW5GC2 Location Kathleen Honora Connolly, replacing with 20240545

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:52


Wireless NIC E4:B3:18:56:A1:08


Bluetooth NIC E4:B3:18:56:A1:0C


TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Nov 03, 2022 01:24 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Michael Volkmann Nov 03, 2022 01:24 PM
webcam was zooming and flipping in unfortunate ways. Plugging it into a monitor 
instead of the laptop & changing its positioning fixed the problem. We advised Kate 
as much as we could about solutions to try to fix Adobe on her home computer. 
Add Attachment
Monica Valencia Nov 03, 2022 08:50 AM
Task reassigned to Michael Volkmann.
Add Attachment
Lauryn Aronson Oct 27, 2022 02:07 PM
****email****

Adobe CC seems to work fine on my WOU laptop, but 
my home laptop, which I use when I work from home, 
seems to have difficulty. I know you don't fix 
home laptops but if there is some way of 
troubleshooting, I'll bring it and we can check it 
out.
k
Add Attachment
Lauryn Aronson Oct 27, 2022 02:07 PM
****email****

Creative Webcam: 20060790[Edit Inv]

My issue with Creative Cloud is that it doesn't 
open documents and allow me to edit them on my 
computer. So, it won't allow me to do that on the 
desktop. If I try to use the web app/cloud 
version, it continues to ask for me to sign in and 
then says I don't have access to edit pdfs. And to 
contact my IT admin. Do we just not have a license 
that supports editing pdfs? According to our Admin 
assistant, we do.
Add Attachment
Lauryn Aronson Oct 27, 2022 12:20 PM
Task reassigned to Jose Angulo.
Add Attachment
Jose Angulo Oct 27, 2022 09:16 AM
Task reassigned to Lauryn Aronson.
Add Attachment
Jose Angulo Oct 27, 2022 09:15 AM
available Tuesday(11/1) or Thursday(11/3) after 
12:00 pm and before 2 pm
Add Attachment
Jose Angulo Oct 27, 2022 09:11 AM
below is an email from Kathleen
Add Attachment
Jose Angulo Oct 27, 2022 09:10 AM
Hi, 

Is anyone available Tuesday or Thursday of next 
week after 12:00 pm and before 2 pm? I need help 
with the web cam and also with Adobe Creative 
Cloud.

Thanks, 
Add Attachment
Jose Angulo Oct 18, 2022 12:01 PM
Status changed from (7) Waiting for Contact to (1) Pending
Add Attachment
Jose Angulo Oct 18, 2022 12:01 PM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Jose Angulo Oct 18, 2022 12:01 PM
emailed if issue has been resolved 10/18 waiting for 
response
Add Attachment
Jose Angulo Oct 18, 2022 12:00 PM
Task reassigned to UCS Tech.
Add Attachment
Jose Angulo Oct 13, 2022 12:21 PM
Task reassigned to Jose Angulo.
Add Attachment
Jose Angulo Oct 13, 2022 11:51 AM
emailed to work on this tomorrow
Add Attachment
Lauryn Aronson Oct 11, 2022 01:12 PM
****email****

Hi, I'm following up about my web cam and zoom.

So, it is now working. But now my problem is when 
I clip the camera on the screen, the angle makes 
my boobs the focal point. This is a problem for 
me. When I then rotate the camera slightly upwards 
to focus on my face, the image flips upside down. 
I've tried several times to fix the situation but 
I have other stuff I need to do. I can't rotate my 
screens back further, and you'll see why when you 
see my screen set up.

Could someone come and suss this out? I teach at 2 
pm on Thursday. I can be available my 12:30/1 pm 
in my office, BELL 302.

Best
Kate
Add Attachment