Status changed from (1) Pending to (5) Completed

returned his laptop. made sure the dock firmware 
was updated. waiting to see if it crashes again.

Also informed him that the crash could possibly be 
caused by Firefox because of the potential Firefox 
vs Sophos conflict John found.

****This is an email****

Hi Christopher,

I am not in tomorrow but my coworker Michael said 
that he would be able to come down tomorrow to 
check it out.

Thanks,
Justin

****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service 
request #79826

Description: Laptop repeatedly shutting down

So I still cant get the laptop to crash which makes 
me think that it is something to do with your dock 
setup and maybe it needs updated itself. When would 
be a good time to come by and do that for you?

Thanks,

Justin Cope
UCS

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

re immaged his laptop and gave it back hopefully it 
is fixed not

He is bringing back his laptop it crashed again last night. He will be dropping it back off later this afternoon

returned his laptop to him but he was leaving 
somewhere so he'll bring the loner back later. if it 
keeps crashing then we might have to just reimage 
it. close the ticket when we get the loner back.

He got the laptop back and we are waiting 
for him to return the loaner

Not sure if the last memo is details about the 
loaner or his laptop, but if it's the loaner that's 
shutting down then it's not the laptop that's the 
issue

Got him setup on loaner and stuck his laptop 
20210096 in the in box 

****This is an outgoing email****
Hi Christopher,

I have a loaner laptop ready for you any time you 
want to bring your laptop in.

Thanks,
Michael Volkmann

His laptop keeps repeating a shut down and rebooting  
process almost daily. He has tried rebooting and 
updating his laptop and still nothing, it's 
happening more frequently.