Service Request Ticket - # 79827

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2022 12:40 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20211094[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple Mac Studio: Apple M1 Max #Z14J
Serial No. SYWFYD9Q1HX Location Lab replacement

CPU Unknown


OS Unknown Software

Wired NIC 9C:76:0E:3B:66:FD


Wireless NIC 9C:76:0E:38:6E:AD


Bluetooth NIC 9C:76:0E:4C:67:B8

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Oct 19, 2022 08:22 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas Oct 19, 2022 08:21 AM 
The software is on the computer, I'm going to assume 
it's been resolved. If not, then I will reopen the 
ticket.
 Add Attachment
Jacob Limas Oct 17, 2022 08:53 AM 
The computer does have Premiere though, so he also 
said he was going to check on it and confirm the 
students can use it.
 Add Attachment
Jacob Limas Oct 17, 2022 08:07 AM 
He said the computer didn't have Premiere
 Add Attachment
Jacob Limas Oct 14, 2022 09:56 AM 
Task reassigned to Jacob Limas.
 Add Attachment
Jacob Limas Oct 14, 2022 09:56 AM 
I checked the applications and it has the same apps 
as the one next to them. I'll email and find out 
what he wants.
 Add Attachment
Sam Sevugan Oct 12, 2022 12:40 PM 
****This is an email****
Hello,

In ITC 103, computer 20211094[Edit Inv] is missing some 
Adobe applications that should be installed. Could 
you please take a look and try to install the 
complete range of Adobe apps on this machine? 
Thank you!
 Add Attachment