Service Request Ticket

Service Request Information

CONTACT	Name	Fernandez, Maria	Date	Oct 13, 2022 10:41 AM
	Department	The Research Institute	Phone	89429
	Location		Email	fernandezm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190365 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYRDXCL410	Location	Maria Fernandez, new employee TRI
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:EC:2F:88
	Bluetooth NIC	38:F9:D3:EB:D2:8C

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Lauryn Aronson	Oct 27, 2022 02:13 PM	Task reassigned to Jose Angulo.	Add Attachment
Lauryn Aronson	Oct 27, 2022 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Oct 27, 2022 02:13 PM	picked up and loaner laptop returned.	Add Attachment
Jose Angulo	Oct 25, 2022 10:55 AM	leaving at front desk	Add Attachment
Jose Angulo	Oct 25, 2022 10:53 AM	Awesome, yes i can pick it up today at 4pm	Add Attachment
Jose Angulo	Oct 25, 2022 09:56 AM	Task reassigned to UCS Tech.	Add Attachment
Jose Angulo	Oct 25, 2022 09:56 AM	placed in outbox	Add Attachment
Jose Angulo	Oct 25, 2022 09:18 AM	put it back together. emailed to have her pick it up	Add Attachment
Jose Angulo	Oct 20, 2022 08:03 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Oct 14, 2022 01:39 PM	cleaning stikcy keyboard. on back work bench	Add Attachment
Jacob Limas	Oct 14, 2022 08:56 AM	Someone else was working on this, but the laptop and back look fine. The keyboard is wonky but other than that it seems good. Assuming they cleaned the mess quickly it shouldn't have any issues.	Add Attachment
Sam Sevugan	Oct 13, 2022 10:41 AM	She spilled coffee on the laptop and brought it in to have our techs check it out and prevent from any further damage. She came in with it turned on and working though, might need to check out the bottom. Gave out loaner 20200870 for the meantime	Add Attachment