Service Request Ticket - # 79835

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2022 08:16 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20140982[Edit Inv] (opens in a new window) Bldg/Room WUC 119
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287254LA1JS Location Front Desk
TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Oct 19, 2022 03:24 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 19, 2022 03:24 PM 
I replaced and brought the loaner back.
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Jacob Limas Oct 19, 2022 02:30 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Oct 19, 2022 02:30 PM 
Updated everything. Ready to deliver.
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Michael Volkmann Oct 14, 2022 10:12 AM 
hard drive is dead (Error Code 2000-0151). Replacing 
with spare & imaging
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Jacob Limas Oct 14, 2022 09:55 AM 
Gave them a loaner and brought the computer back
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Jacob Limas Oct 14, 2022 08:49 AM 
Checked it out, it's not a bios issue, so we have to 
do something with the hard drive.
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Laurie McCoy Oct 14, 2022 08:18 AM 
Contact Info: Mariana Contreras, ext. 89338
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Public
Laurie McCoy Oct 14, 2022 08:16 AM 
Computer #20140982[Edit Inv] in the CPP keeps saying "Alert 
hard drive not found" and then "no bootable devices" 
with options to restart. User tried rebooting but 
nothing changed.
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