Service Request Ticket - # 79836

Service Request Information

CONTACT Name Jones, Clayton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2022 10:26 AM
Department Athletics Phone 575-318-3013
Location Email jonescm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20170698[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3260/DI Monochrome Laser Printer
Serial No. K7A005509 Location PDR 2023 Giveaway

Model 3260/DI Hostname
Notes Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wireless NIC 9C:93:4E:3B:F0:57


TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public

Entered by Date Memo
Monica Valencia Nov 07, 2022 03:58 PM
Status changed from (1) Pending to (5) Completed
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Monica Valencia Nov 07, 2022 03:58 PM
Loaner printer returned
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Monica Valencia Nov 03, 2022 01:33 PM
Ordered a new printer see SR#79928
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Monica Valencia Oct 24, 2022 10:30 AM
Talked to him about putting in a purchase request to get the printer replaced. 
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Monica Valencia Oct 18, 2022 01:44 PM
Task reassigned to Monica Valencia.
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Monica Valencia Oct 18, 2022 01:44 PM
Do a follow up to make sure they put in a purchase request. This can only be a two week loaner
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Justin Cope Oct 17, 2022 09:12 AM
using loner 20190154[Edit Inv]
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Justin Cope Oct 17, 2022 09:06 AM
****This is an outgoing email****
Hi Clayton,

We were just following up with you regarding a 
service request that we have for you.  (#79836)

Description: Portable Printer Not Turning On

So we looked at your printer and it just doesn't get 
power anymore. So we are going to get you a loner 
until you are able to get a purchase request going 
to get a new one. We'll leave the loner where you 
left the old one by the downstairs copier.

Thanks,
Justin Cope
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Justin Cope Oct 17, 2022 08:56 AM
The printer doesn't get power when you plug it in so 
it is probably shot going to give them a loner until 
they can get a new one in. 
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Laurie McCoy Oct 14, 2022 10:27 AM
****This is an email****
I will be gone during the day tomorrow, though I 
can leave it in the athletic office in the printer 
room next to the big printer as that should be 
open all day tomorrow.

If I need to be here, Monday will work - just not 
from 9-10 a.m. as I have a meeting.

The printer is in the athletics main office in the 
New PE Building. First floor on the right as you 
walk in from the front of the building. I put the 
printer on the counter in our print room next to 
our large printer.
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Laurie McCoy Oct 14, 2022 10:26 AM
****This is an email****
Sorry ... I was at the game. I've tried different 
outlets, but I will try the other power cord. We 
had a problem with it a week ago where it would 
turn on and then it stopped working suddenly. But 
we unplugged it and turned it back on and it 
started working again. Now it's not even turning 
on. 

The other power cord didn't work on it either ...
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Laurie McCoy Oct 14, 2022 10:26 AM
****This is an email****
We are having a problem with one of our portable 
printers ... it is not turning on. It's a Xerox 
Phaser 3260 (20170698[Edit Inv] is the WOU number).

We still have one left - but we will need both as 
we have events at the same time 10/22.Thank you.
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