Service Request Ticket - # 79837

Service Request Information

CONTACT Name Koshnick, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2022 11:18 AM
Department Teacher Prep Student Support Services Phone 89304
Location Email koshnickj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210584[Edit Inv] (opens in a new window) Bldg/Room RWEC 256
Service Tag 9SCF5B3 Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I4 Location Amber Logan

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8F:32


Wireless NIC DC:21:48:27:9D:54

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Nov 14, 2022 03:48 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Moshe Martinez Nov 14, 2022 03:48 PM 
Updated inventory for 20210584[Edit Inv]
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Moshe Martinez Nov 14, 2022 01:14 PM 
****This is an outgoing email****
Hi Jen,

I need some additional information regarding service request #79837

Description: Laptop needs to be reimaged for new employee

I just wanted to reach back out to you because last month I worked on a laptop for a new staff member for your department and I dropped it off but I did not add a user as an administrator because we weren't sure who it was going to yet. Has the Dell laptop with WOU #20210584[Edit Inv] been assigned to a staff member? 

If this is the case, would you mind sharing with me who it was assigned to and if you need me to add them as and admin on the laptop I can do that as well.

Thanks,
Moshe Martinez
UCS Student Tech
Moshe
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Moshe Martinez Oct 24, 2022 01:10 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Moshe Martinez Oct 18, 2022 02:11 PM 
Jen called today and asked if the new person could use the laptop in the meantime while her portal gets setup. Will add a loaner account on the device and will deliver to Jen but will wait to hear back and add the new user account and update inventory.
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Moshe Martinez Oct 18, 2022 02:09 PM 
Task reassigned to Moshe Martinez.
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Moshe Martinez Oct 17, 2022 02:46 PM 
Task reassigned to Jacob Limas.
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Moshe Martinez Oct 17, 2022 02:46 PM 
Called Jen and she said the employee might not start until Wednesday, so she would prefer us to hold it until then. I will put it back on Jacob's desk.
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Moshe Martinez Oct 17, 2022 02:41 PM 
Task reassigned to Moshe Martinez.
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Moshe Martinez Oct 17, 2022 02:41 PM 
Asked John and he said that it was okay to just remove the profile and add the new account as an admin. I will make sure everything on the laptop is up to date.
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Jacob Limas Oct 17, 2022 12:49 PM 
It's on my desk if anyone wants to work on it.
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Jacob Limas Oct 17, 2022 10:41 AM 
I deleted the user profile, but not sure if we 
should do a full reimage because it has the dragon 
license and no one knows how the license works for 
it.
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Laurie McCoy Oct 14, 2022 11:18 AM 
Jen Koshnick needs a laptop reimaged for a new 
employee, she dropped it off and I have put it in 
the in box.
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