Service Request Ticket - # 79839

Service Request Ticket - # 79839

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Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Oct 14, 2022 11:39 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191094 (opens in a new window)	Bldg/Room	WUC 143
	Service Tag	HXTQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	HXTQNW2	Location	Student Engagment ID Card laptop
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:D8:3E:18:A0:B0
	Wireless NIC	2C:EA:7F:25:26:7F

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 19, 2022 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 19, 2022 10:31 AM	John said they took it off two licenses and put one on the one John installed it on.	Add Attachment
Jacob Limas	Oct 19, 2022 09:53 AM	She renewed it in July, and it has 4 licenses and they are being used.	Add Attachment
Jacob Limas	Oct 17, 2022 10:35 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Oct 17, 2022 10:35 AM	I can ask when she comes back, but I don't think it should.	Add Attachment
Jose Angulo	Oct 14, 2022 03:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jose Angulo	Oct 14, 2022 03:48 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jose Angulo	Oct 14, 2022 03:48 PM	We should ask Joanie to confirm there's an available license	Add Attachment
John Rushing	Oct 14, 2022 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 14, 2022 03:15 PM	I installed MM on her laptop.	Add Attachment
John Rushing	Oct 14, 2022 03:15 PM	Task reassigned to John Rushing.	Add Attachment
Sam Sevugan	Oct 14, 2022 11:40 AM	She want meeting matrix installed on 20191094 and would like for a tech to contact when they can pick up laptop or stop by and install.	Add Attachment
Sam Sevugan	Oct 14, 2022 11:39 AM	**This is an email** Second, as I understand it, WOU has approximately 7 licenses to use the Meeting Matrix program. Currently, two of those licenses are not being used and I'd like one of them to be installed on one of the WUC laptops (20191094). Those two licenses were on the computers of Katelin Granger and Alyssa Rollins. Both have updated their CPU's and no longer have the program on their macbooks, nor do they have any use for it. Please let me know when you'd like to pick up the laptop or come by to install the program. Thank you so much!	Add Attachment