Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Oct 14, 2022 01:24 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160820 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	J2VT1F2	Description	Dell 13 3380 No-Touch Chromebook
	Serial No.	J2VT1F2	Location	PDR 2023 Giveaway
	CPU	Unknown
	OS	Chrome OS	Software	Microsoft Windows VDA license from P0103777 and VMware Academic Horizon 7 Enterprise with SNS from P010103776; Google Chrome Management Console license, ED P0104200
	Wireless NIC	00:16:EB:8D:1F:67

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 28, 2022 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 28, 2022 09:26 AM	Updated inventory	Add Attachment
Jacob Limas	Oct 28, 2022 08:37 AM	Returning the bag and charger then PDRing/Old Eding the Chromebook.	Add Attachment
Jacob Limas	Oct 28, 2022 08:36 AM	She said they didn't want to replace the battery since the price isn't worth it	Add Attachment
Jacob Limas	Oct 19, 2022 12:02 PM	It's not under warranty, so they will have to purchase a battery to get it fixed. I will email them about it.	Add Attachment
Jacob Limas	Oct 17, 2022 12:09 PM	Need to talk to Joanie about getting a battery replacement	Add Attachment
Jacob Limas	Oct 14, 2022 04:27 PM	Task reassigned to Jacob Limas.	Add Attachment
Sam Sevugan	Oct 14, 2022 01:24 PM	Chromebook 20160820 will not charge and I suspect the internal battery has an issue. We tried two different power adapters. A UCS tech is bringing it to you.	Add Attachment