Service Request Ticket - # 79844

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2022 01:27 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20190574[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 10.2-inch iPad Wi-Fi 32GB SpcGry #MW7L2LL/A
Serial No. F9FZJLM9MF3M Location APPLE Strong Start Set round #2

CPU A10X Fusion chip 64bit, Embedded M10 coprocessor


OS iOS 13 Software

Wireless NIC 28:77:F1:72:18:6A

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 02, 2023 03:13 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Feb 02, 2023 03:13 PM 
Returned to HL
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John Rushing Nov 30, 2022 04:27 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Nov 30, 2022 04:27 PM 
In outbox ready for delivery
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John Rushing Nov 30, 2022 04:19 PM 
Return tracking number 605864883591 FedEx
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John Rushing Nov 30, 2022 04:10 PM 
Apple sent replacement pencil SN HK6HXNT9GWTJ
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John Rushing Nov 30, 2022 04:09 PM 
Old SN FQCZD53YGWTJ
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John Rushing Oct 28, 2022 03:40 PM 
Apple case 101845823328 and Repair ID: D558460121
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John Rushing Oct 28, 2022 03:40 PM 
The iPad was under warranty but the pencil is not.
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Jacob Limas Oct 26, 2022 03:48 PM 
Task reassigned to John Rushing.
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Jacob Limas Oct 19, 2022 12:03 PM 
It's under warranty, so John will have to talk to 
apple about it.
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Jacob Limas Oct 17, 2022 12:07 PM 
Need to talk to Joanie to see if it's under warrenty
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Jacob Limas Oct 14, 2022 04:28 PM 
Task reassigned to Jacob Limas.
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Sam Sevugan Oct 14, 2022 01:27 PM 
****This is an email****
Hello,
We have an iPad pencil 20190574[Edit Inv] that the patron 
claims is not working and supposedly they asked 
the helpdesk and someone there couldn't get it to 
work.

Anyway, the iPad kit is being brought to you by a 
UCS tech.  

The last time this happened, John Rushing worked 
on the issue with Apple.  The library ended up 
paying for replacement but it was at a cheaper 
cost.  Not sure if this will be the same for this 
one.

Thanks!
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