Service Request Ticket

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Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Oct 14, 2022 04:12 PM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170933 (opens in a new window)	Bldg/Room	SH 203
	Service Tag		Description	Apple iMac 21..5in Retina 4K 3.4GHz Quad i5 #Z0TL
	Serial No.	C02WT0LNJ1GC	Location	Smith Hall Studio Lab
	CPU	Intel Core i5(3.4GHz quad-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	14:20:5E:06:3E:8C
	Wireless NIC	78:7B:8A:DB:F3:BE
	Bluetooth NIC	14:20:5E:06:3E:8D

TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Oct 24, 2022 01:10 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Moshe Martinez	Oct 18, 2022 04:32 PM	Move complete. Also showed him how to add the Music department network drive to the iMac. He asked about SR 79708 and I told him I would give an update.	Add Attachment
Lauryn Aronson	Oct 18, 2022 04:15 PM	asked if he had alternate times if moshe wasn't able to get to this today. he suggested tomorrow at 1:30. not sure who's working then or if the issue is already resolved.	Add Attachment
Moshe Martinez	Oct 18, 2022 02:53 PM	Task reassigned to Moshe Martinez.	Add Attachment
Lauryn Aronson	Oct 18, 2022 12:41 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Oct 18, 2022 12:41 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Oct 18, 2022 12:41 PM	**This is an outgoing email** Hi Dirk, I need some additional information regarding service request #79847 Description: Computer move from Recital Hall to Smith Hall 203 When would be a good time for one of our techs to come and move this computer? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Jacob Limas	Oct 17, 2022 10:45 AM	It's not free until after 1 today	Add Attachment
Jose Angulo	Oct 14, 2022 04:14 PM	prefer for computer to connect through ethernet. Anytime works for move.	Add Attachment
Jose Angulo	Oct 14, 2022 04:12 PM	move computer from Recital Hall downstairs to Smith Hall 203 W20170933	Add Attachment