Service Request Ticket

Service Request Information

CONTACT	Name	Armitage, Georgia	Date	Oct 17, 2022 11:03 AM
	Department		Phone	89776
	Location		Email	armitageg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140618 (opens in a new window)	Bldg/Room	ITC 204C
	Service Tag		Description	Apple Macbook Air 13-inch #Z0RJ
	Serial No.	C1MPM1PFG944	Location	Ben Hays
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298,TelesStream ScreenFlow v5.0 for MAC from VISA2014004557
	Wireless NIC	98:E0:D9:93:35:11
	Bluetooth NIC	98:E0:D9:93:35:12

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Oct 19, 2022 09:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Oct 19, 2022 09:49 AM	Task reassigned to Justin Cope.	Add Attachment
Justin Cope	Oct 19, 2022 09:49 AM	put duo on both of their laptops	Add Attachment
Justin Cope	Oct 17, 2022 11:47 AM	I think i may have done Colton's and he just needs to restart but i haven't done Georgia's yet.	Add Attachment
Laurie McCoy	Oct 17, 2022 11:03 AM	**This is an email** There are 2 people -- Colton Christian and myself. We're in ITC 204B and 204C respectively. We're both here anytime before 12pm today (except 10- 11am). Our availability is the same tomorrow. Thanks! Georgia	Add Attachment
Laurie McCoy	Oct 17, 2022 11:03 AM	**This is an email** Hi Sam, My username is armitageg and I'm V00388299. Thanks! Happy Monday! Georgia	Add Attachment
Laurie McCoy	Oct 17, 2022 11:03 AM	**This is an email** Hi there, I am emailing because we are hoping to set up two- factor authentication on our laptops so that Duo prompts are required to log in if the laptops are locked. Thanks, Colton	Add Attachment