Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 17, 2022 03:27 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20170486 (opens in a new window)	Bldg/Room	SSC 114
	Service Tag	CL9S5J2	Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	CL9S5J2	Location	Intern Office
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription from P0106134, VMWare Academic Horizon 7 Enterprise and SSA licensing from P0TBA
	Wired NIC	84:7B:EB:F1:80:1E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 21, 2022 09:58 AM	Task reassigned to Justin Cope.	Add Attachment
Jacob Limas	Oct 21, 2022 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 21, 2022 09:57 AM	Justin and I rebooted the devices, but the issue was it defaulted to wouvdi.wou.edu instead of vdi.wou.edu. So Jenna fixed it. Also a monitor is slightly messed up	Add Attachment
Lauryn Aronson	Oct 18, 2022 12:53 PM	try rebooting the machine(s)	Add Attachment
Lourdes Salazar	Oct 17, 2022 03:28 PM	**This is an email** Hello! The computers that we have are right inside the door in the advising center. As you walk into the Advising center, the are on your left. It is a very small computer lab. Only nine computers. The WOU Numbers are: 20170482 20170486 Best, Samanth	Add Attachment
Lourdes Salazar	Oct 17, 2022 03:27 PM	**This is an email** Hello! We are having some problems with two computers in the lab. When students try to use the computer, they can not sign into computer. There is a error saying that there is a "another device on the network that has the same IP address" Are we able to have someone come out and fix it? Thank you so much for your time! :)	Add Attachment