Service Request Ticket - # 79862

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2022 04:39 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200747[Edit Inv] (opens in a new window) Bldg/Room RA 106
Service Tag Description Apple 16-inch MacBook Pro with Touch Bar-Space Gray #Z0Y0
Serial No. SC02FQ591MD6T Location Nicole Morgan

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 88:66:5A:37:B8:E0


Bluetooth NIC 88:66:5A:3C:A0:CF

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Jacob Limas Oct 19, 2022 10:58 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 19, 2022 10:58 AM 
Task reassigned to Justin Cope.
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Jacob Limas Oct 19, 2022 10:58 AM 
He picked it up
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Justin Cope Oct 19, 2022 08:55 AM 
****This is an outgoing email****
Hi Scott,

We were just following up with you regarding a 
service request that we have for you.  (#79862)

Description: Spilled Tea on Mac laptop 

We opened it up and cleaned it out and it is turning 
back on and working again. It is ready to be picked 
up and it waiting at the front. I was talking to my 
supervisor and he said that if it does give you any 
more trouble and we have to send it into apple to be 
fixed to tell you that your department would have to 
be charged for it as the warranty doesn't cover 
spills unfortunately.

Thanks,
Justin Cope
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Public
Jacob Limas Oct 19, 2022 08:42 AM 
Someone checked it and didn't put it in the ticket. 
Justin also made sure it was good to go and now it's 
in the front. Justin said he would email him
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Sam Sevugan Oct 18, 2022 04:40 PM 
503-602-8503
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Sam Sevugan Oct 18, 2022 04:39 PM 
Stopped by to report that he spilled tea on the 
laptop, and it short circuited, completely 
shutdown. He is wanting to know if his class 
material and files that he didn't back up to the 
network can be saved. He is wanting an update on 
the state of the mac as soon as he can because he 
will decide if a loaner is something he needs 
after the status update.
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