Service Request Ticket

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Service Request Information

CONTACT	Name	Meaney, Marina	Date	Oct 20, 2022 08:23 AM
	Department	The Research Institute	Phone	89434
	Location		Email	meaneym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170222 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8QFNFH2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	8QFNFH2	Location	Parts Pile Keyboard is broke
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	A4:4C:C8:22:15:01
	Wireless NIC	CC:2F:71:C4:64:B8
	Bluetooth NIC	CC:2F:71:C4:64:BC

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Oct 24, 2024 03:01 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Oct 24, 2024 01:46 PM	Task reassigned to Andrew Zhen.	Add Attachment
Jacob Limas	Feb 14, 2023 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Feb 14, 2023 12:09 PM	We did a setup and we have the loaner back, so this task is done.	Add Attachment
Jose Angulo	Jan 18, 2023 08:21 AM	She wanted o reschedule for another time.	Add Attachment
Jose Angulo	Jan 11, 2023 09:01 AM	giving loaner friday	Add Attachment
Jose Angulo	Jan 03, 2023 10:05 AM	*Incoming email* It looks like I am very busy today with meetings, and so far my comp is working ok. Can we reschedule for tomorrow, please?	Add Attachment
Jose Angulo	Jan 03, 2023 09:55 AM	**This is an outgoing email** Hi Marina, I need some additional information regarding service request #79868 Description: Blue error screen Are you available today to replace your computer with a loaner? We might have to erase the hard drive which would erase all files on the computer. I would recommend saving everything to the H drive before hand. Best, Jose UCS Tech	Add Attachment Public
Jose Angulo	Dec 29, 2022 09:52 AM	**This is an outgoing email** Hi Marina, I need some additional information regarding service request #79868 Description: Blue error screen Do you have the error message you got when the computer crashed and went to the blue screen? Also, if you could please try running updates like last time by clicking the windows key and typing windows updates, enter. Then select check for updates. Best, Jose UCS Tech	Add Attachment Public
Jose Angulo	Dec 29, 2022 09:47 AM	Having issues again with blue screening	Add Attachment
Jose Angulo	Dec 29, 2022 09:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jose Angulo	Oct 21, 2022 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Oct 21, 2022 01:59 PM	She said everything is working fine as of yesterday afternoon	Add Attachment
Jose Angulo	Oct 20, 2022 12:19 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Oct 20, 2022 12:19 PM	didnt give loaner 20180611	Add Attachment
Jose Angulo	Oct 20, 2022 11:56 AM	I also reintalled all the drivers through dell command update. She said it's working so far. She will be downloading her stuff to H drive just in cases it crashes again.	Add Attachment
Jose Angulo	Oct 20, 2022 10:53 AM	She didn’t have her computer ready. She is saving files to H Drive. I also left updates running.	Add Attachment
Jose Angulo	Oct 20, 2022 08:38 AM	giving loaner 20180611	Add Attachment
Lourdes Salazar	Oct 20, 2022 08:23 AM	jose is taking a look	Add Attachment
Lourdes Salazar	Oct 20, 2022 08:23 AM	Todd hall office 223, user is getting a blue error screen and the computer has been constantly restarting.	Add Attachment