Service Request Ticket

Service Request Information

CONTACT	Name	Talitonu, Crystal	Date	Oct 20, 2022 09:42 AM
	Department		Phone	88552
	Location		Email	talitonuc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181078 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	885LDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885LDW2	Location	Loaner
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C5:15

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Oct 25, 2022 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Oct 25, 2022 08:16 AM	seems some functionality of adobe changed: browsing for folders when extracting pages starts at the beginning of the file tree now. Was not able to find a fix but gave her a workaround.	Add Attachment
Jose Angulo	Oct 20, 2022 11:35 AM	She tried extracting the file from a document and the file explorer would start from this PC instead of the folder she was working from She said it would automatically start from the folder she is in and it just stopped a while ago	Add Attachment
Jose Angulo	Oct 20, 2022 11:32 AM	I left some updated running	Add Attachment
Michael Volkmann	Oct 20, 2022 10:18 AM	Task reassigned to Michael Volkmann.	Add Attachment
Lourdes Salazar	Oct 20, 2022 09:42 AM	only available today and not tomorrow.	Add Attachment
Lourdes Salazar	Oct 20, 2022 09:42 AM	HR office 310. needs help creating shortcut. User is going through the J drive and opening a file in a folder and the user wants to create a shortcut so she won't have to go through so many folders. She has to go through 9 different folders.	Add Attachment