Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Letitia	Date	Oct 20, 2022 09:54 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210410 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP098Q05N	Location	Charles Anderson
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:5A:5E:6D
	Bluetooth NIC	3C:06:30:52:58:97

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 20, 2022 03:57 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Oct 20, 2022 03:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 20, 2022 03:57 PM	We delivered the keyboard	Add Attachment
Jacob Limas	Oct 20, 2022 03:57 PM	The front said she can print and she just needed a keyboard.	Add Attachment
Lauryn Aronson	Oct 20, 2022 12:31 PM	just emailed her	Add Attachment
Jose Angulo	Oct 20, 2022 12:16 PM	Probably needs to restart computer a couple times	Add Attachment
Lourdes Salazar	Oct 20, 2022 09:54 AM	User said when they go to send a document to the printer it doesn't print. No error message or anything. SSA 106, available most of the day today Name: threesisters-se-reba & threesisters-se-copier	Add Attachment