Service Request Ticket - # 79871

Service Request Information

CONTACT Name Smith, Tiffany K.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2022 10:19 AM
Department Education & Leadership Phone 89752
Location Email smithtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210893[Edit Inv] (opens in a new window) Bldg/Room RWEC 262
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1EEQ05N Location Tiffany Smith

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:4A:4E:77


Bluetooth NIC B0:BE:83:48:1B:74


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

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Entered by Date Memo
Michael Volkmann Dec 02, 2022 01:08 PM
gave her admin. updated printer.
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Michael Volkmann Nov 16, 2022 03:05 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Nov 16, 2022 03:05 PM
setup complete. not in office so still needs admin 
next time she's back in office.
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Michael Volkmann Nov 16, 2022 10:41 AM
Task reassigned to Michael Volkmann.
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Joanie Kinnaman Nov 16, 2022 09:48 AM
Task reassigned to Jacob Limas.
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Joanie Kinnaman Nov 16, 2022 09:48 AM
inv#2022-0376
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Jacob Limas Nov 16, 2022 09:33 AM
Task reassigned to Michael Volkmann.
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Jacob Limas Nov 16, 2022 09:32 AM
Task reassigned to Jacob Limas.
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Jacob Limas Nov 16, 2022 09:32 AM
Her child was sick and she said we would reschedule. 
We didn't reschedule though.
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Michael Volkmann Nov 16, 2022 09:32 AM
Task reassigned to Michael Volkmann.
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Adriana Ramsay Nov 08, 2022 04:27 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay Nov 08, 2022 01:30 PM
she will in her office (RWEC 162) tomorrow from 9:30 through 
2 pm. Anyone who can set it up for her by tomorrow?
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Michael Volkmann Nov 08, 2022 10:57 AM
Sophos updated successfully.
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Michael Volkmann Nov 08, 2022 09:17 AM
****This is an outgoing email****
Hi Tiffany,

We have your new mac laptop, monitor and dock ready 
to be delivered and set up for you. What day/time 
would be best for you?

Best regards,
Michael Volkmann
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Michael Volkmann Nov 04, 2022 01:21 PM
Contact changed from Tiffany Smith to Tiffany K. Smith.
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Oneil Miguel Nov 03, 2022 03:30 PM
smithtk@mail.wou.edu is the correct person
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Adriana Ramsay Nov 03, 2022 02:50 PM
Sophos not working/the update is failing and needs to 
fix Sophos before delivery to her.
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Oneil Miguel Oct 26, 2022 04:02 PM
****This is an outgoing email****
Hi Tiffany,

I need some additional information regarding service request #79871

Description: 20210893[Edit Inv] GFA replacing 20160246[Edit Inv]

The Macbook Pro has been updated and ready to be delivered and setup. What times/days are good for you?


-Oneil

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Oneil Miguel Oct 26, 2022 04:01 PM
macbook has been updated
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Oneil Miguel Oct 21, 2022 01:09 PM
Macbook was last imaged on March, updating software.
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Joanie Kinnaman Oct 20, 2022 01:14 PM
on shelf in hallway
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Michael Volkmann Oct 20, 2022 10:53 AM
Task reassigned to New Equip. Setup.
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Joanie Kinnaman Oct 20, 2022 10:21 AM
Tiffany K Smith is aware that she is only able to 
use one monitor with this setup
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Joanie Kinnaman Oct 20, 2022 10:19 AM
laptop 20210893[Edit Inv]
dock 20210440[Edit Inv]
Monitor 20210990[Edit Inv]
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