Status changed from (1) Pending to (5) Completed

brought back 20140868

****email****

Hi Jose,

Answers are below.

Enjoy your day.
Jenn

On Tue, Oct 25, 2022 at 10:37 AM Jose Angulo 
 wrote:

    Hi Jennifer,

    I need some additional information regarding 
service request #79880

    Description: 20210577

    Your laptop, doc, and monitor are almost ready 
to be delivered. We have Adobe, Microsoft Office, 
and Zoom installed.

    Some additional questions for your setup:

        Do you need any additional software? 
ScanSnap (Scanner) and below are the drives I will 
need access to. Please note I have a "q-drive map" 
in my H-drive to access the coe_dean drive via 
VDI.

image.png

 

        Can I have the usernames of users you’d 
like as admin? keenj

        Can I have your building and room number? 
RWEC 220

        Lastly, what is your availability for the 
next few business days to set it up with you? Next 
week: Nov 1, 2, or 3rd. 


Please know that I wish to keep my old keyboard 
and mouse. Thank you so much.


    Also, if this is replacing an existing 
computer make sure to add all the files that you 
want to keep on the H: drive because they won't 
transfer over otherwise.

    Once that is complete, we can set up your new 
equipment.

    Thank you and have a wonderful day,

    Jose Angulo

    UCS Technician

****Outgoing email****
Hi Jennifer,

I need some additional information regarding 
service request #79880


Description: 20210577


Your laptop, doc, and monitor are almost ready to 
be delivered. We have Adobe, Microsoft Office, and 
Zoom installed.


Some additional questions for your setup:

Do you need any additional software?

Can I have the usernames of users you’d like as 
admin?

Can I have your building and room number?

Lastly, what is your availability for the next few 
business days to set it up with you?


Also, if this is replacing an existing computer 
make sure to add all the files that you want to 
keep on the H: drive because they won't transfer 
over otherwise.


Once that is complete, we can set up your new 
equipment.


Thank you and have a wonderful day,

Task reassigned to New Equip. Setup.