Service Request Ticket - # 79881

Service Request Information

CONTACT Name Toray, Tamina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2022 01:19 PM
Department Behavioral Sciences Division Phone 88712
Location Email torayt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210891[Edit Inv] (opens in a new window) Bldg/Room TODD 330
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1HTQ05N Location Tamina Toray

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:45:96:0B


Bluetooth NIC B0:BE:83:4C:45:4E

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Joanie Kinnaman Nov 16, 2022 10:11 AM 
inv#2022-0378
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Jacob Limas Oct 31, 2022 02:09 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Oct 31, 2022 11:57 AM 
Updated AD
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Jacob Limas Oct 31, 2022 10:57 AM 
Need to update AD still
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Jacob Limas Oct 31, 2022 10:57 AM 
Finished it
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Jose Angulo Oct 27, 2022 10:59 AM 
Task reassigned to Jacob Limas.
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Jose Angulo Oct 27, 2022 10:58 AM 
Monday(10/31) at 10am
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Jose Angulo Oct 27, 2022 10:58 AM 
Monday(10/27) at 10am

Monica said to try helping her move files to H:drive 
before giving her the new setup
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Jose Angulo Oct 27, 2022 08:27 AM 
***This is an outgoing email***
Yes, we can do that. It can take a long time to 
upload all files the H:drive so we might not be 
able to do that and the setup on the same day. Do 
you have any time this week to show you how to 
upload the files?

Thanks,
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Jose Angulo Oct 27, 2022 08:27 AM 
***the is an email****

Hi Jose, thanks so much! Are you available Monday 
at 10? Would you be
able to help me save my files onto the H drive?

Tamina
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Jose Angulo Oct 27, 2022 08:07 AM 
****This is an outgoing email****
Hi Tamina,

I need some additional information regarding service 
request #79881

Description: 20210891[Edit Inv] GFA replacing 20161075[Edit Inv]


The Macbook Pro has been updated and ready to be 
delivered and setup. What times/days are good for 
you?

Also, please be sure to save all your files to the 
H: drive or they will be permanently lost.

Thanks,
Jose
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Public
Michael Volkmann Oct 20, 2022 02:34 PM 
Task reassigned to New Equip. Setup.
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Michael Volkmann Oct 20, 2022 02:34 PM 
Task reassigned to UCS Tech.
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Michael Volkmann Oct 20, 2022 02:34 PM 
doesn't need special software pre-installed.

Fully updated. Ready for delivery

It's a Mac so need to have her log in before we 
can make her an admin.
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Jacob Limas Oct 20, 2022 02:32 PM 
Task reassigned to New Equip. Setup.
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Joanie Kinnaman Oct 20, 2022 01:27 PM 
on shelf in hallway
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Joanie Kinnaman Oct 20, 2022 01:25 PM 
(oops) monitor 20210542[Edit Inv]
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Joanie Kinnaman Oct 20, 2022 01:23 PM 
laptop 20210891[Edit Inv]
dock 20210433[Edit Inv]
monitor 20210433[Edit Inv]
(is aware that she can only use one monitor)
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