Service Request Ticket - # 79887

Service Request Ticket - # 79887

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Service Request Information

CONTACT	Name	Hale, Karla	Date	Oct 24, 2022 01:08 PM
	Department	College of Education	Phone	89293
	Location		Email	halek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211236 (opens in a new window)	Bldg/Room	WEST
	Service Tag	70Z5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	70Z5FL3	Location	Jessica Shumake
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:C2:E8
	Wireless NIC	60:A5:E2:8A:8D:42

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 31, 2022 02:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 31, 2022 02:09 PM	I emailed her then went in nd fixed the printer issue	Add Attachment
Jacob Limas	Oct 31, 2022 11:58 AM	She wasn't in, then she was busy	Add Attachment
Jose Angulo	Oct 28, 2022 05:03 PM	Task reassigned to Jacob Limas.	Add Attachment
Jose Angulo	Oct 28, 2022 03:20 PM	***This is an email** Hi Jose - I am on campus Monday 10/31 from 10-2 and Wed 10-5. I am in class in RWEC103 on Wed from 1- 4:30 but can leave my office open.	Add Attachment
Jose Angulo	Oct 28, 2022 03:20 PM	*This is an email* This has not yet been resolved.	Add Attachment
Jose Angulo	Oct 28, 2022 02:39 PM	**This is an outgoing email** Hi Karla, We were just following up with you regarding a service request that we have for you. (#79887) Description: Needs help printing- User gets error message 'unable to connect' We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Jose UCS	Add Attachment Public
Moshe Martinez	Oct 24, 2022 02:23 PM	She is available on Wednesday after 12 pm if anyone wants to go there.	Add Attachment
Moshe Martinez	Oct 24, 2022 02:22 PM	Went in to check this out today and the issue is that Karla is trying to print from her PC to ED-Copier and ED-DownstairsCopier. Trying to access settings doesn't do anything because it freezes. I was able to finally remove the printers from the computer but wasn't able to add them because running \\threesisters would not pop up anything. I would suggest trying to add them again.	Add Attachment
Moshe Martinez	Oct 24, 2022 01:14 PM	**This is an outgoing email** Hi Karla, I need some additional information regarding service request #79887 Description: Needs help printing- User gets error message 'unable to connect' This is Moshe from UCS. Are you available for me to stop by today and take a look at the printer issue? I'm available until 4 pm today if you would like some assistance with this. Best Regards, Moshe UCS Student Technician	Add Attachment Public
Lourdes Salazar	Oct 24, 2022 01:08 PM	email for availability when you're ready. Printers: ed downstairs copier comes up on list of printers but gets error "unable to connect"	Add Attachment