Service Request Ticket

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Service Request Information

CONTACT	Name	Huang, Chien Fei	Date	Oct 24, 2022 02:10 PM
	Department	The Research Institute	Phone	89452
	Location		Email	huangca@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190394 (opens in a new window)	Bldg/Room	TODD
	Service Tag	84K32X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	84K32X2	Location	Unassigned
	CPU	Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	C8:F7:50:86:6C:18
	Wireless NIC	DC:FB:48:CC:A0:60
	Bluetooth NIC	DC:FB:48:CC:A0:64

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Nov 30, 2022 12:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 30, 2022 12:33 PM	It was given	Add Attachment
Jacob Limas	Nov 28, 2022 12:36 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Nov 28, 2022 12:36 PM	It's not in the front, but I have to ask Maizie about it	Add Attachment
Jacob Limas	Nov 23, 2022 12:14 PM	Gave to Maizie	Add Attachment
Jacob Limas	Nov 23, 2022 11:52 AM	It holds a charge, giving final updates. I think Maizie already contacted them but will ask again later.	Add Attachment
Jacob Limas	Nov 23, 2022 08:51 AM	Replaced battery, going to make sure it holds a charge before giving it back.	Add Attachment
Joanie Kinnaman	Nov 22, 2022 10:04 AM	Battery arrived, I am taking to techs now	Add Attachment
Jacob Limas	Nov 07, 2022 04:13 PM	The person isn't in the office currently.	Add Attachment
Jacob Limas	Nov 04, 2022 09:23 AM	Joanie resubmitted the request for them.	Add Attachment
Jose Angulo	Nov 01, 2022 11:56 AM	I reset the battery and no luck either. She said they already ordered a replacement.	Add Attachment
Jacob Limas	Oct 26, 2022 12:47 PM	I gave the loaner to her.	Add Attachment
Lourdes Salazar	Oct 26, 2022 10:39 AM	todd 226 , i told her we would walk over the loaner	Add Attachment
Lourdes Salazar	Oct 26, 2022 08:53 AM	requesting a dell loaner	Add Attachment
Oneil Miguel	Oct 25, 2022 04:04 PM	Computer is on the reimaging table, looks like an issue with the physical battery connection. May need to send back to Dell, but it is not under warranty anymore.	Add Attachment
Lauryn Aronson	Oct 25, 2022 01:21 PM	computer in inbox.	Add Attachment
Lourdes Salazar	Oct 24, 2022 02:11 PM	**This is an email** Hello, Yes you can bring this over tomorrow and we can take a look! Best, Lourdes	Add Attachment
Lourdes Salazar	Oct 24, 2022 02:10 PM	Hello, There's an issue with my laptop today. The battery is fully charged but won't turn on unless it's plugged in with the charger. A message about disk (C) error popped up this morning and was restored automatically. The laptop has to stay plugged in. Can I bring it over tomorrow at 1? Thank you! -- ChienFei Huang\| She/Her Spark Administrative Project Specialist \| Bilingual Chinese 繁體中文 Central Coordination of Child Care Resource & Referral Western Oregon University \| The Research Institute huangca@wou.edu \| 503-838-9452	Add Attachment