Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 24, 2022 03:08 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181090 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	887KDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	887KDW2	Location	SLGFA Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F7:6E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Oct 24, 2022 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Oct 24, 2022 03:24 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Oct 24, 2022 03:24 PM	She got admin rights	Add Attachment
Lourdes Salazar	Oct 24, 2022 03:13 PM	I will be in my office today until 6 Wednesday from 2-5 Friday from 9-11	Add Attachment
Lourdes Salazar	Oct 24, 2022 03:10 PM	asked for availability	Add Attachment
Lourdes Salazar	Oct 24, 2022 03:10 PM	my username is: tdouangaphaivong19 and the number on my computer is: 20181090 Tessa Douangaphaivong Program Assistant Smith Fine Arts Series Administrative Office Western Oregon University 503.838.8333	Add Attachment
Lourdes Salazar	Oct 24, 2022 03:08 PM	**This is an email** Hi there! This is Tessa Douangaphaivong, I am the student worker for the Smith Fine Arts Series. Recently we had you guys wipe my computer, but with that I have lost admin access to my computer. It would be great if we could change that so I am able to have admin access again! If you need any more information just let me know and thank you for your time.	Add Attachment