Service Request Ticket - # 79892

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2022 04:00 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180361[Edit Inv] (opens in a new window) Bldg/Room HWC 131
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25XH0KWJ1GN Location Arne Ferguson, Football

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.13 (High Sierra) Software MSDesktop Ed Office 201* for MAC XXXX2018007938;

Wired NIC 14:20:5E:0A:0D:A4


Wireless NIC 68:FE:F7:03:A2:37


Bluetooth NIC 14:20:5E:0A:0D:A5

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Oct 25, 2022 02:59 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Oct 25, 2022 02:58 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Oct 25, 2022 02:58 PM 
Sophos is now working and has no issues.
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Jose Angulo Oct 25, 2022 12:04 PM 
downloaded sophos from self service and tried to 
update but still not working.
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Jose Angulo Oct 25, 2022 10:56 AM 
Goiing over at 11:30 10/25
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Lourdes Salazar Oct 25, 2022 07:56 AM 
Wou# 20180361[Edit Inv]
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Lourdes Salazar Oct 24, 2022 04:00 PM 
****This is an email****
Thanks Arne. I will create a service request for 
this. What is the WOU number on your computer?

Thank you,
Lourdes
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Lourdes Salazar Oct 24, 2022 04:00 PM 
****This is an email****
Some Sophos service are not running,

Message said to contact IT

Thanks you


Arne Ferguson
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