Service Request Ticket - # 79893

Service Request Information

CONTACT Name Kaye Hays, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2022 11:20 AM
Department Registrar’s Office Phone 88184
Location Email hayss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180489[Edit Inv] (opens in a new window) Bldg/Room CDC 101A
Service Tag 1CXMCS2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 1CXMCS2 Location Tammys Secondary Desktop Work Station

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:8D:22:8C

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Oct 26, 2022 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Oct 26, 2022 01:45 PM 
Task reassigned to Justin Cope.
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Justin Cope Oct 26, 2022 01:45 PM 
took it back and now it is working fine.
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Jacob Limas Oct 26, 2022 12:56 PM 
It worked for Justin and my account, so we can take 
it back and see if it works for susan
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Justin Cope Oct 26, 2022 10:51 AM 
have taken the computer back here to reimage it and 
it dymo connect seems to be working now. updating it 
now and will take back when its done
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Lourdes Salazar Oct 25, 2022 11:28 AM 
Asked for availability and the user replied "Our 
office is open until 5 pm and closed 12-1 pm for 
lunch on both days. "
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Lourdes Salazar Oct 25, 2022 11:21 AM 
****This is an email****
Hi Lourdes, 

My apologies for not including the information 
previously. 

Computer:  20180489[Edit Inv] 
Location: Admin room 104 - Registrar's Office
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Lourdes Salazar Oct 25, 2022 11:20 AM 
****This is an email****
Hello,

So the work-study PC that needs the DYMO software 
and drivers is still not working correctly. When 
checking the system we noticed that it has 
multiple instances of the same programs running in 
the task manager. As you know that is typically a 
symptom of a bad install. This may have been from 
the start, or something that was done more 
recently. We do not know as the system has only 
recently been being used on a regular basis. We 
need this system to work properly so that our work 
studies can do the assigned tasks, can we please 
get some help with this issue?

Thank you for your time and assistance, 

Susan Hays
Registrar Services Manager | Office of the 
Registrar
Western Oregon University
345 Monmouth Ave N. | Monmouth, OR 97361
503-838-8184 | Fax: 503-838-9696
hayss@wou.edu | 104 Lieuallen Administration 
Building
wou.edu/registrar
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