Service Request Ticket - # 79898

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2022 10:43 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190712[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 4DBL513 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4DBL513 Location Front Desk

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:82:07:23

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Nov 04, 2022 04:43 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Nov 04, 2022 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Nov 04, 2022 04:35 PM 
It's been NVMed
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Jacob Limas Oct 26, 2022 12:56 PM 
Nathan gave the approval for an NVMe back in July.
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Lourdes Salazar Oct 26, 2022 11:47 AM 
sound now works, Shoutout Justin and Michael. Just 
need a reimage (: potentially a NVME???? idk

Wait on SAm replies to go ahead with the image
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Lourdes Salazar Oct 26, 2022 10:51 AM 
Maize is good to go with the Wipe/reimage of this 
computer. Just waiting on Sams ok. Everything on 
this computer was downloaded from the google drive.
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Lourdes Salazar Oct 26, 2022 10:46 AM 
Lourdes is good to have the computer wiped. going to 
confirm with Maize and Sam.
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Lourdes Salazar Oct 26, 2022 10:43 AM 
The SRD computer has not had sound for YEARS. We 
cannot listen to voicemails, or play any audio. Not 
sure if its tied to my profile... Perhaps we can get 
a different monitor for the desk
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